Privacy Policy
Last updated: December 2024
At Coastal Kids Park, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Subscribe to our newsletter or updates
- Fill out contact forms on our website
- Apply for employment opportunities
- Participate in surveys or promotional activities
- Create an account for park updates
This information may include your name, email address, phone number, postal address, and children's age groups for relevant park information.
Usage Information
We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages visited. This helps us understand how visitors use our site and improve user experience.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings.
How We Use Your Information
We use the collected information for the following purposes:
- To provide and maintain our website services
- To send you updates about park development and opening announcements
- To respond to your inquiries and provide customer support
- To process employment applications
- To improve our website content and user experience
- To comply with legal obligations and protect our rights
- To send promotional materials and educational content (with your consent)
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or serving our users, provided they agree to keep information confidential.
Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety of our users.
Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction, with appropriate notice provided.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure servers and encrypted data transmission
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
- Employee training on data protection practices
However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Privacy Rights
As a user, you have certain rights regarding your personal information:
Access and Correction
You can request access to your personal information and ask us to correct any inaccuracies.
Data Portability
You can request a copy of your personal information in a commonly used format.
Deletion
You can request deletion of your personal information, subject to legal and business requirements.
Opt-Out
You can unsubscribe from marketing communications at any time using the unsubscribe link in emails.
Children's Privacy
As a children's entertainment facility, we are committed to protecting the privacy of children under 13. Our website does not knowingly collect personal information from children under 13 without verifiable parental consent. If we discover that we have collected personal information from a child under 13 without consent, we will promptly delete such information.
Parents and guardians have the right to review, delete, or refuse further collection of their child's personal information.
International Data Transfers
Your information may be processed and stored in Canada or other countries where our service providers operate. We ensure that appropriate safeguards are in place to protect your personal information when it is transferred internationally.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely dispose of it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify users of any material changes by:
- Posting the updated policy on our website
- Updating the "Last updated" date at the top of this policy
- Sending email notifications for significant changes
Your continued use of our website after any changes indicates your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Mailing Address
Coastal Kids Park
Privacy Department
123 Coastal Drive
Vancouver, BC V1A 2B3
Canada
We will respond to your inquiry within 30 days of receipt.